Subcontractors
More possibilities through partners we trust.
Since our foundation, we have tried to outsource everything that is not our core business. Because we want to keep our heads free for the essentials, stay flexible instead of hiring a lot of staff to take care of infrastructure and paperwork.
In addition, we don't think it makes much sense today to operate your own technology. Telephone system or data center? There are service providers who can do this much better because it is their core business.
On this page you will find an up-to-date list of the subcontractors we work with. In order for us to be able to use their services, they need certain data from us, depending on their area of responsibility. When it comes to personal data, we are particularly careful and only transfer what is really necessary.
We have contracts with our subcontractors to process orders (under the GDPR) to protect your and our information.
| Subcontractor | Service | Contact | Used for? |
|---|---|---|---|
| Auth0 | Identity management | Auth0, Inc, 10800 NE 8th Street, Suite 700, Bellevue, WA 98004, USA | Centralized user and password management for ‘Flownative ID’ logins. |
| Basecamp | Project management and collaboration tool | Basecamp, LLC 30 North Racine Avenue, Suite 200 Chicago, Illinois 60607, USA | Internal communication and coordination of projects and tasks. Partly used for communication with clients. |
| Binect | Sending of mail | Binect GmbH, Robert-Koch-Straße 9, 64331 Weiterstadt, Deutschland | Sending of letters using the real, analog post service. |
| Cloudflare | Services around hosting | Cloudflare, Inc. 101 Townsend Street, San Francisco, CA 94107, USA | Provision of CDN and DDoS protection and other services as per individual agreement. |
| Deutsche Telekom | Cloud Hosting (Open Telekom Cloud) | Telekom Deutschland GmbH, Landgrabenweg 151, 53227 Bonn | Infrastructure for Flownative Beach for specific customers. |
| FastBill | Management of receipts and invoices | FastBill GmbH, Wildunger Str. 6, 60487 Frankfurt am Main, Deutschland | Creation and sending of quotes and invoices. Registration and accounting of receipts and invoices. |
| Cloud Hosting (Google Cloud Platform) | Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | Base for Flownative Beach. Beach is in turn used internally, e.g. for customer management. | |
| Hetzner | Hosting | Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany | Infrastructure for Flownative Beach. We also host services there that we use for customer management. |
| Kimai | Time tracking | Kevin Papst, Schweidlgasse 46/1/13, 1020 Wien, Österreich | Project management, time and budget planning, time tracking. |
| Mailchimp | Newsletter sending | The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA | Sending of newsletters or personalised emails. |
| OpsGenie | Incident mangement | Atlassian. Pty Ltd, Level 6, 341 George Street Sydney NSW 2000 Australien | Incident management, assignment and notification of administrators who then take care of them. |
| Postmark | Email sending | Wildbit, LLC, 225 Chestnut St, Philadelphia, PA, 19106, USA | Sending of transactional emails, e.g. account invites or notifications. |
| Sentry | Exception tracking | Functional Software, Inc. d/b/a Sentry, 132 Hawthorne Street, San Francisco, CA 94107, USA | Automatic detection of errors that occur in our infrastructure or applications. |
| Stripe | Payment processing | Stripe, 185 Berry Street, Suite 550, San Francisco, CA 94107, USA | Payment using credit card and SEPA transfer. |
| Zammad | Help Desk | Zammad GmbH Marienstraße 18 10117 Berlin Germany | Coordination and processing of inquiries and support issues. |