Your secret ingredient for successful Flow and Neos projects

Lifeguard – Neos Helpdesk

With our Flownative Lifeguard helpdesk services we provide you with all the help you need with your Flow and Neos projects. The best Flow and Neos developers are just an email away to help you you out when you need it. Our support plans come with guaranteed response times which helps you to keep to your deadlines and deliver a great solution for your customers.

Simple pricing, great results

Basic
35 /15 mins
  • 16 hours response time 
    pay as you go
    -
    unlimited tickets
    -
    -
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Small
490 /month
  • 16 hours response time
    4 hours included
    35€ per extra 15 mins
    unlimited tickets
    phone support
    screen sharing
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Medium
790 /month
  • 8 hours response time
    6 hours included
    35€ per extra 15 mins
    unlimited tickets
    phone support
    screen sharing
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Pro
1390 /month
  • 4 hours response time
    10 hours included
    32,50€ per extra 15 mins
    unlimited tickets
    phone support
    screen sharing
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People permitted to file support requests will need to be registered with us to make sure all inquiries are valid. Support tickets must be opened via email or the support website. The decision to use phone support and screen sharing is left to our discretion. Included hours do not roll over, unused time expires at the end of a billing cycle. All times given in business hours. Business hours are Monday–Friday, 9:00 to 17:00 CE(S)T, excluding German public holidays. The Small, Medium and Pro plans renew monthly, the period of notice is one business day. See our Terms and Conditions page for details.

Have access to premium knowledge

We are deeply rooted in the Neos and Flow projects, having developed substantial parts of those system ourselves. And if we lack some knowledge, we have the connections to those on the team, who do know.

Tailored to your needs

We deliver high quality support in the amount you need and matching the requirements of your current project. From conception work to nitty gritty details, we will answer your questions, so you can do your work.

For end-users and agencies alike

Our support is targeted at agencies and companies alike. Agencies can relax, knowing valuable time can be saved during project development. Companies who maintain their own Neos or Flow instance can enjoy the same benefits without any friction.