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Neos Helpdesk

Project Support

Development

Your secret ingredient for successful Flow and Neos projects

Neos Helpdesk

With our helpdesk services we provide you with all the help you need with your Flow and Neos projects. The best Flow and Neos developers are just an email away to help you you out when you need it. Our support plans come with guaranteed response times which helps you to keep to your deadlines and deliver a great solution for your customers.

Have access to premium knowledge

We are deeply rooted in the Neos and Flow projects, having developed substantial parts of those system ourselves. And if we lack some knowledge, we have the connections to those on the team, who do know.

Tailored to your needs

We deliver high quality support in the amount you need and matching the requirements of your current project. From conception work to nitty gritty details, we will answer your questions, so you can do your work.

For end-users and agencies alike

Our support is targeted at agencies and companies alike. Agencies can relax, knowing valuable time can be saved during project development. Companies who maintain their own Neos or Flow instance can enjoy the same benefits without any friction.

Simple pricing, great results

Basic
35 /15 mins
  • 16 hours response time 
    pay as you go
    -
    unlimited tickets
    -
    -
Sign me up
Small
490 /month
  • 16 hours response time
    4 hours included
    35€ per extra 15 mins
    unlimited tickets
    phone support
    screen sharing
Sign me up
Medium
790 /month
  • 8 hours response time
    6 hours included
    35€ per extra 15 mins
    unlimited tickets
    phone support
    screen sharing
Sign me up
Pro
1390 /month
  • 4 hours response time
    10 hours included
    32,50€ per extra 15 mins
    unlimited tickets
    phone support
    screen sharing
Sign me up

People permitted to file support requests will need to be registered with us to make sure all inquiries are valid. Support tickets must be opened via email or the support website. The decision to use phone support and screen sharing is left to our discretion. Included hours do not roll over, unused time expires at the end of a billing cycle. All times given in business hours. Business hours are Monday–Friday, 9:00 to 17:00 CE(S)T, excluding German public holidays. The Small, Medium and Pro plans renew monthly, the period of notice is one week to the end of the month.

Consulting, Coaching, Sales

Project Support

As technology advances and projects get bigger, external support is not only nice to have, but sometimes crucial to the success of a project. Why not hire some of the most deeply involved developers in the Neos community?
See, that's what we thought.

Consulting

To get your next project on track from the start, we help you with our expertise in best practices around Neos.
Still in the planning phase? We provide guidance with content-first project development. Already won the pitch? We can assist with architecture, development and deployment. 

Contact us

Coaching

Little beats a hands-on workshop when it comes to getting up to speed with a new technology. We offer workshops for integrators and developers on all things Flow and Neos. In-house, tailored to your needs.
Or, if that suits you better, we do remote one-on-one coaching via voice and screen sharing. Your choice.

Contact us

Sales

Some consider a new product more of a risk than others. If you need help during the sales process, feel free to get in touch with us regarding sales support.
We will honestly answer questions around existing and missing features of Neos and assess needed investments to avoid bad surprises.

Contact us
Feature development, Bug fixes, Code reviews

Development

Some projects need an extra feature – in the core of Neos.
You are not sure if that weird behavior you see is actually a bug?
And wouldn't it be nice to have that code reviewed?

Imagine you had a core developer on your team.

Feature Development

If Neos is missing a feature you or your client need, we can develop that feature for you. And chances are good it can be integrated into the next Neos release.

Problem Analysis

The system does not behave as expected? We will find the root cause and you will know if the fault is yours or not. In any case, a debugged problem is easier to solve.

Bug Fixes

The Neos team tries to fix known bugs, sure. But what if your priorities don't match theirs? You can have your favorite bug fixed if you hire us as your pest controller

Code Review

It works, but… is it the best way? Hey, this could be faster! Do we have a security issue in that code?
We have seen our share of good and bad code, so why not have us do a code review?

Let us discuss your needs

To find out how we can best help you, we need to know what your requirements are.